DEPARTMENT: Library
REPORTS TO: Librarian I, Membership Support
CLASSIFICATION STATUS: Part Time - Non-exempt
SALARY: $15.75 hourly
MAJOR FUNCTION:
This employee performs work that is customer service oriented and requires considerable courtesy and professionalism in addressing Library Members’ needs in various public service and functional areas. This employee is responsible for providing circulation and clerical support by shelving and stack maintenance of library materials, performing circulation desk duties in a busy public service area, assisting with programming, adding new resources and serials to existing catalog records, physical processing of materials and general upkeep of the collection. As the direct point of contact for the public, the Information Assistant II is responsible for creating a positive customer service experience for all library users. This position makes decisions on how to best serve and assist library members by resolving routine questions or problems and referring more complex issues.
ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the major tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. Specific tasks on a day-to-day basis will reflect the overall areas of expertise for this position.
TRAINING, CERTIFICATIONS, AND EXPERIENCE:
High school diploma or GED. One year library or equivalent in quality customer service experience. Must meet FEMA requirement for NIMS certification.
SPECIAL REQUIREMENTS:
Must be able to work nights and weekends. Meet FEMA requirement for NIMS certification. Possess a valid Florida driver’s license. Every New Port Richey employee is required to fill out a Disaster Response Survey and is subject to being required to report to work during a declared disaster.
PHYSICAL DEMANDS:
Physical Ability:
Requires sedentary work that involves walking or standing some of the time and routine keyboard operations. The job risks exposure to no significant environmental hazards. The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of smell, depth and texture perception. Ability to stand and sit for periods longer than 30 minutes but not to exceed four hours consecutively. Ability to climb stairs and ladders occasionally. Ability to occasionally lift, carry and put away parcels weighing up to 25 pounds.
Sensory Requirements:
Ability to hear, speak and understand conversations in English in various tones of voice. Adept at listening to and understanding others from a variety of cultural backgrounds. Ability to see, read, and comprehend letters, numbers, words, characters or symbols, which are both large and small. Ability to print draw letters, numbers, words, characters and symbols which are legible and understood by others. Ability to learn complex tasks and remember how to complete tasks without assistance once trained.
WORK ENVIRONMENT:
Administrative and other work is performed under typical office conditions and in every room of the Library where operations are conducted. The noise level in the work environment is usually (moderate but may be noisy in open locations and programming areas.) By the very nature of public libraries, it is very busy, with shifting demands from the varied public. Ability to deal with stress related to routine deadlines and occupational problems, which demand immediate attention. Necessity to multi-task successfully. Ability to accept decisions made by others that may be in opposition of own views.
The City of New Port Richey is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of New Port Richey provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. EOE/DFWP