Information Specialist I - Programming

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Position Description


REPORTS TO: Librarian I


SALARY: $14.78 hourly



The position of Information Specialist 1- Programming, performs varied Library work including all membership desk related duties, the successful planning and implementation of events and activities for adults, and the supervision of library volunteers. The person in this position is responsible for providing excellent customer service at all times, whether performing circulation duties at the membership desk or implementing creative programming for adults inside the facility or while presenting online or at off-site locations.

This individual is dedicated to continually improving Library operations and offerings and is responsible for following library polices and procedures, communicating with the public, answering membership and programming related questions, and decision-making regarding how to best assist library members. The Information Specialist I- Programmer is instrumental in creating and cultivating an excellent Library experience for all by offering the highest standards of circulation service and programs. This position has responsibility for several specialized tasks and performs other duties as needed.


The list of essential functions, as outlined herein, is intended to be representative of the major tasks performed within this classification.   It is not necessarily descriptive of any one position in the class.  The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.  Specific tasks on a day to day basis will reflect the overall areas of expertise for this position.

  • Act as an essential part of the membership team by providing professional, excellent service while working at the membership desk, assisting in public areas, and planning and presenting programming.
  • Assist members with any and all membership transactions- which may include cash handling, checking in/out items, working with library equipment, processing holds, issuing library cards, collection of fees, shelving library materials, finding resources in the catalog and collection, answering reference questions, and more.
  • Assist members of all ages in the use of library facilities and resources; answer inquiries on procedures in person, by telephone, electronically, and by e-mail; provide information and instruction; provide assistance in the use of computers, library software, databases, electronic devices and the Internet.
  • Maintain confidentiality of member information while performing all membership desk duties including reserves, pull lists, Books-by-Mail, patron notifications, accepting donations, and troubleshooting/replenishing supplies for technologies such as printers, scanners, credit card machines, cash register, self-check and public access computers.
  • Perform opening and closing duties including shifts at the membership desk, shelving and shelf-reading as needed, and assisting with the creative use of displays to market library resources.
  • Assist with basic inventorying reports including error checking, upgrading MARC fields , processing serials and periodicals.
  • Plan, promote, and present multiple monthly programs for adults (primarily adults and seniors).
  • Work with other organizations to develop and implement programs/events for adults, both in the Library and off-site as a part of the Library’s outreach efforts.
  • Maintain, monitor and report program data, records and statistics by required deadlines.
  • Plan and implement the Library’s annual Summer Reading Program for Adults.
  • Design and implement training opportunities for members and staff in the use of library resources including online catalog, databases and relevant library applications for smart devices.
  • Train, schedule, and supervise library volunteers.
  • Perform other related work as required, including administrative, statistical, program support or other special tasks and projects.


Knowledge, Skills, and Abilities:

  • Pleasant, outgoing personality that likes responding to and taking care of people.
  • Enthusiastic self-starter with the ability to perform duties with minimal supervision.
  • Follows established procedures and deadlines while demonstrating a positive attitude in all situations with members and library peers.
  • Skill and ability in computer technology and library automation systems and office equipment.
  • Requires strong analytical skills to interpret data, conduct research, and interpret documents.
  • Requires strong interpersonal and presentation skills to work with the public.
  • Familiarity with Microsoft Office and ability to write reports and use various online platforms.
  • Ability to produce and maintain accurate records.
  • Communicate effectively and courteously with Library members and staff, City employees, the Library Advisory Board, Friends of the Library, and other community members.
  • Must have broad knowledge of general office skills and tools including personal computers and be able to learn and implement Library systems and procedures.
  • Ability to multi-task effectively while working in a positive manner within a team.
  • Skill in attention to detail and accuracy.
  • Ability to make decisions regarding priorities for both routine schedule and responses to non-routine and emergency situations.


AA degree, with related course work; or equivalent combination of education, customer service, and library experience.


Must be able to work nights and weekends. Weekly work schedule may vary due to demand staffing. Meet FEMA requirement for NIMS certification.  Possess a valid Florida driver’s license. Every New Port Richey employee is required to fill out a Disaster Response Survey and is subject to being required to report to work during a declared disaster.


Physical Ability:

Requires sedentary work that involves walking or standing some of the time and routine keyboard operations. The job risks exposure to no significant environmental hazards.  The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.  Ability to stand and sit for periods longer than 30 minutes but not to exceed four hours consecutively. Ability to climb stairs and ladders occasionally. Ability to occasionally lift, carry and put away parcels weighing up to 25pounds.

Sensory Requirements: 

Ability to hear, speak and understand conversations in English in various tones of voice. Adept at listening to and understanding others from a variety of cultural backgrounds.  Ability to see, read, and comprehend letters, numbers, words, characters or symbols, which are both large and small.  Ability to print draw letters, numbers, words, characters and symbols which are legible and understood by others. Ability to learn complex tasks and remember how to complete tasks without assistance once trained.


Administrative and other work is performed under typical office conditions and in every room of the Library where operations are conducted.  The noise level in the work environment is usually (moderate but may be noisy in open locations and programming areas.) By the very nature of public libraries, it is very busy, with shifting demands from the varied public.  Ability to deal with stress related to routine deadlines and occupational problems, which demand immediate attention.  Necessity to multi-task successfully.  Ability to accept decisions made by others that may be in opposition of own views.

Applications can be emailed to , faxed to 727-853-1043 or sent/dropped off to 5919 Main St., New Port Richey, FL 34652.   DFWP/EOE

The City of New Port Richey is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of New Port Richey provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.