Information Assistant II
Information Assistant IIDownload Application
REPORTS TO: Librarian I, Membership Support
CLASSIFICATION STATUS: Part time, Non-exempt
SALARY: $13.01 hourly
This employee performs work that is customer service oriented and requires considerable courtesy and professionalism in addressing Library Members’ needs in various public service and functional areas. This employee is responsible for providing circulation and clerical support by shelving and stack maintenance of library materials, performing circulation desk duties in a busy public service area, assisting with programming, adding new resources and serials to existing catalog records, physical processing of materials and general upkeep of the collection. As the direct point of contact for the public, the Information Assistant II is responsible for creating a positive customer service experience for all library users. This position makes decisions on how to best serve and assist library members by resolving routine questions or problems and referring more complex issues.
The list of essential functions, as outlined herein, is intended to be representative of the major tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position. Specific tasks on a day-to-day basis will reflect the overall areas of expertise for this position.
- Provides stellar customer service by helping members use Library resources and services, including computers, laptops, and printers, Wi-fi, e-books, self-check, databases and online resources, and related tasks.
- Answers telephone and is knowledgeable about the library’s calendar of meetings and events.
- Assists members with transactions, including cash handling, checking in and out resources, working with library equipment, processing holds, issuing library cards, reserving materials and meeting rooms, and general directional and reference inquiries.
- Connects members to services and resources through displays, word-of-mouth marketing, technology and basic reference assistance, and classes/events.
- Maintains support documents for library attendance and activities.
- Assists with the maintenance of library administrative records and files.
- Routes mail and receives/checks shipping information to received resources for accuracy.
- Processes Inter-library loan requests and received resources.
- Proactively restocks, clean, shelf reads and straightens shelves, furniture, and displays.
- Utilizes positive customer service techniques and provides professional, courteous service to all members.
- Assists in developing or presenting programming or other special duties as needed.
- Demonstrates excellent customer service with a friendly attitude, including greeting members as they approach the desk or are encountered on the floor, and carrying out customer-related tasks in cheerful manner with patience and skill.
- Maintains library supplies for departments and reports to the Librarian I when items need to be reordered.
- Prints out library reports according to established procedures.
- Loads paper and ink cartridges in printers, copiers and cash register.
- Provides excellent customer service in person and when answering incoming phone calls.
- Assists patrons in the use of the public computers and with the public catalog.
- Maintains system for over-dues and works with the Collection Agency to resolve accounts.
- Assists with shelving and shelf-reading to maintain collection in proper order.
- Prints necessary forms, reports, labels, etc. that are needed in various library departments.
- Supervises library volunteers assigned to the area.
- Attends staff meetings and training workshops.
- Processes requests by pulling reserved resources off shelves and notifying patrons of fulfillment.
- Assists with maintaining Library Bookstore and sorting donations.
- Answers directional, policy, and procedural questions from library members.
- Operates a variety of standard office equipment and library machines.
- Answers basic reference questions or refers Librarians for specialized research assistance.
- Maintains confidentiality of library patron records.
- Processes daily serials including check-in, routing, and shelving.
- Organizes and maintains the periodicals and newspapers collection.
- Maintains check-in, order, holdings, and bibliographic records in the integrated library system.
- Performs basic cataloging – search for and add items, setup holdings records, analyze special processing requirements, and handle complicated periodicity patterns and acquisitions.
- Assists with processing new library resources and assists with resource maintenance and repair.
- Collects statistical information on cataloged resources.
- Checks records of newly cataloged resources for accuracy before making available for members.
- Processes holds of newly cataloged resources, including printing hold slips and forwarding items to appropriate staff.
- Maintains claims records and runs regular reports of non-received periodicals and newspapers.
- Assists in maintaining collection through processing, tracking, and returning leased resources.
- Assists in tracking, weeding, and re-cataloging of “New” and other special time-limited resources.
- Performs searches of available records on OCLC, Library of Congress, and other sources.
- Assists with acquisitions and order processes to support Technology services.
- Helps maintain and error-check online catalog as updates are made to bibliography and item records due to additions, modifications, or deletions.
- Assists in weeding projects: resource preparation, online record alterations, and deletions.
- Prepares all items physically, including unwrapping, regrouping, preparing security tags, stamping, bar coding, covering, labeling, and other procedures as needed.
Knowledge, Skills, and Abilities:
- Pleasant, outgoing personality that likes responding to and taking care of people.
- Enthusiastic self-starter with the ability to perform duties with moderate supervision.
- Follows established procedures and deadlines while demonstrating a positive attitude in all situations with members and library peers.
- Ability to use computer technology, library automation systems and office equipment.
- Familiarity with using Microsoft Office products.
- Ability to produce and maintain accurate records.
- Ability to communicate easily and clearly on the phone, in person, and in correspondence using excellent communication skills.
- Ability to communicate effectively, patiently, and courteously with City employees, the Library Advisory Board, patrons and other community members.
- Knowledgeable of general office skills.
- Ability to learn and implement Library systems and procedures.
- Ability to use equipment such as: computer, paper cutter, fax, mfd-copier/scanner/printer, telephone, e-readers, credit card reader, and postage meter.
- Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team model.
- Skill in attention to detail and accuracy.
TRAINING, CERTIFICATIONS, AND EXPERIENCE:
High school diploma or GED. One year library or equivalent in quality customer service experience. Must meet FEMA requirement for NIMS certification.
Must be able to work nights and weekends. Possess a valid Florida driver’s license. Every New Port Richey employee is required to fill out a Disaster Response Survey and is subject to being required to report to work during a declared disaster.
Requires sedentary work that involves walking or standing some of the time and routine keyboard operations. The job risks exposure to no significant environmental hazards. The job requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of smell, depth and texture perception. Ability to stand and sit for periods longer than 30 minutes but not to exceed four hours consecutively. Ability to climb stairs and ladders occasionally. Ability to occasionally lift, carry and put away parcels weighing up to 25 pounds.
Ability to hear, speak and understand conversations in English in various tones of voice. Adept at listening to and understanding others from a variety of cultural backgrounds. Ability to see, read, and comprehend letters, numbers, words, characters or symbols, which are both large and small. Ability to print draw letters, numbers, words, characters and symbols which are legible and understood by others. Ability to learn complex tasks and remember how to complete tasks without assistance once trained.
Administrative and other work is performed under typical office conditions and in every room of the Library where operations are conducted. The noise level in the work environment is usually (moderate but may be noisy in open locations and programming areas.) By the very nature of public libraries, it is very busy, with shifting demands from the varied public. Ability to deal with stress related to routine deadlines and occupational problems, which demand immediate attention. Necessity to multi-task successfully. Ability to accept decisions made by others that may be in opposition of own views.
Applications can be emailed to firstname.lastname@example.org , faxed to 727-853-1043 or sent/dropped off to 5919 Main Street, New Port Richey, FL 34652. DFWP/EOE