Development Clerk

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Position Description

DEPARTMENT: Development Department

REPORTS TO: Development Director

CLASSIFICATION STATUS: Full Time, Non-Exempt                           

SALARY: $14.89 – $22.34 hourly

 

MAJOR FUNCTION:

Under general supervision, responsible for receiving the public, greeting customers and answering the main switchboard telephone system.  Position requires knowledge of departmental operations and is characterized by varied duties which may involve different and unrelated processes and methods requiring varied knowledge and abilities and/or a broad range of skills.  The position is a highly visible public contact position that requires exceptional customer service skills in dealing with gaining closure on issues and occasionally dealing with stressful personal contact situations. This is a support position in the Development Department and will be cross trained in activities of the department to provide back-up to other departmental personnel.

ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the major tasks performed within this classification.   It is not necessarily descriptive of any one position in the class.  The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.  Specific tasks on a day to day basis will reflect the overall areas of expertise for this position.

  • Greets visitors, clients and customers and directs or escorts to correct destination.
  • Maintains the reception area.
  • Administrative and clerical functions will include word processing, filing, answering telephones, scheduling meetings, distributing mail, assisting in the preparation of departmental reports, and other administrative work normally associated with a government office.
  • Receives development applications from contractors, homeowners and their agents.
  • Assists in the preparation and issuance of permits.
  • Provides assistance to director and other staff with technical departmental projects including researching, compiling data, and monitoring for compliance with deadlines and agency regulations.
  • Perform related duties as required.

MINIMUM QUALIFICATIONS:

Knowledge, Skills, and Abilities:

  • Proficient verbal and written communication skills.
  • Professional personal presentation.
  • Knowledge of administrative and clerical procedures.
  • Knowledge of customer service principles and practices.
  • Ability to communicate clearly and concisely and deal with a variety of people in different situations courteously, tactfully and efficiently.
  • Knowledge of accepted office procedures and etiquette.
  • Knowledge and proficiency in MS Office applications.
  • Ability to learn planning and zoning practices, building construction activity, and code enforcement procedures.

 TRAINING, CERTIFICATIONS, AND EXPERIENCE:

Any combination of education and experience equivalent to a high school diploma or G.E.D., and two years’ experience in a governmental environment or the development/construction industry.

SPECIAL REQUIREMENTS:

Must have a valid Florida drivers’ license.  Ability to operate a motor vehicle.  Every New Port Richey employee is required to fill out a Disaster Response Survey and is subject to being required to report to work during a declared disaster.

PHYSICAL DEMANDS: 

Physical Ability:

Requires work that involves walking or standing some of the time and routine keyboard operations. The job risks exposure to dirt, air contaminants and temperature changes.  The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception. Ability to sit for periods longer than 30 minutes but not to exceed four hours consecutively.  Ability to lift boxes not exceeding 25 pounds occasionally.

Sensory Requirements:

Ability to hear, speak and understand conversation in English in various tones of voice, as well as accents or rapidly spoken in order to be able to do job.  Ability to see, read, and comprehends letters, numbers, words, characters or symbols, which are both large and small.  Ability to print and draw letters, numbers, words, characters and symbols which are legible and understood by others.  Ability to learn complex tasks and remember how to complete tasks without assistance once trained.

WORK ENVIRONMENT:

Ability to deal with stress related to routine deadlines and occupational problems, which demand immediate attention.  Necessity to multi-task successfully. Ability to accept decisions made by others that may be in opposition of own views. Ability to deal with customers, both internal and external, in a tactful manner.

Applications can be emailed to HR@cityofnewportrichey.org, faxed to 727-853-1043 or sent/dropped off to 5919 Main Street, New Port Richey, FL 34652   DFWP/EOE

The City of New Port Richey is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of New Port Richey provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.