Communications/Technology Supervisor

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Positions Description

DEPARTMENT: Police Department

REPORTS TO: The Lieutenant  


SALARY: $21.51 – $32.57



Provide a variety of skilled clerical work in a public contact setting, answering multi-line telephones, routine calls, serving internal and external customers, providing police and public records information. Completes assignments to specifications as directed and within the specified time frame. Supervises employees who perform a variety of tasks within the Police Records and Communication Division. Promotes the efficient, effective, and economical management of public records to be available when and where they are needed in an organized and efficient manner. Employee will serve as the Department liaison with FDLE regarding the Police Department’s FCIC/NCIC Terminal and other similar applications. Employee will also be assigned Dispatch duties as required.


The list of essential functions, as outlined herein, is intended to be representative of the major tasks performed within this classification.   It is not necessarily descriptive of any one position in the class.  The omission of an essential function does not preclude management from assigning duties not listed herein if such duties are a logical assignment to the position.  Specific tasks on a day to day basis will reflect the overall areas of expertise for this position.

  • Responsible for activities and operations of designated phase of Police Department administration, including personnel, equipment, files and records, training, public relations, and other assigned duties.
  • Records and reports activities for coordination and review.
  • Provide quality Customer Service.
  • Supervise data entry and ensure retrieval activities are performed accurately and in a timely manner in accordance with agency policy.
  • Motivate employees to elicit the desired behaviors to achieve goals and objectives in a team oriented environment. The ability to look beyond surface issues to identify and analyze problems and conflicts and to work in conjunction with others to develop effective responses and solutions.
  • Records and reports activities for coordination and review.
  • Prepare duty roster and schedule for Records Clerks and Dispatchers.


Knowledge, Skills, and Abilities:

  • Ability to employ knowledge of modern police methods and techniques in the supervision, instruction, and administration of Police Department personnel.
  • Knowledge of office terminology, procedures, equipment, business arithmetic and English.
  • Knowledge of municipal organization, procedures, regulations and divisions.
  • Ability to make simple computations and tabulations with speed and accuracy.
  • Ability to understand and follow simple to complex oral and written documents.
  • Ability to establish and maintain cooperative and effective working relationships with other employees and the general public.
  • Knowledge of the methods and techniques of the proper handling and precautions for classified, confidential, and sensitive information.
  • Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
  • Knowledge of administrative and clerical procedures and systems such as word-processing systems, filing and records management systems, form design principles, and other office procedures and terminology.
  • Knowledge of the laws and guidelines related to fulfillment of requests for information. Familiarity with database/records management is required.
  • Knowledge of database/records management is required. Police Records, Communication and Technology Supervisor experience in the public safety sector
  • Knowledge of Police Records, Communication and Technology Supervisor experience in the public safety sector.
  • MIS or knowledge and experience in computer network applications
  • Prior employment history or knowledge of a law enforcement agency
  • Working knowledge of State of Florida Public Records Laws
  • Skilled in verbal and written communication skills
  • Skilled in above average typing skills.


  • High school graduate or equivalent.  Five (5) years of experience in an office or law enforcement environment; or an Associate Degree and one (1) year of experience; or the equivalent in education, training, and experience, which would provide the necessary knowledge, skills and abilities.
  • Associate Degree in a Criminal Justice or Computer Science related field is preferred.
  • Completion of a supervisory training course within one (1) year of employment is required.


Must have a valid Florida drivers’ license.  Ability to operate a motor vehicle. Current FCIC/NCIC certification. Current DAVID certification.  Every New Port Richey employee is required to fill out a Disaster Response Survey and is subject to being required to report to work during a declared disaster.


Physical Ability:

Requires sedentary work that involves walking or standing some of the time and routine keyboard operations. The job risks exposure to no significant environmental hazards. The job requires normal visual acuity, and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception. Ability to stand and sit for periods longer than 30 minutes but not to exceed four hours consecutively.  Ability to climb stairs and ladders occasionally.  Ability to lift boxes not exceeding 25 pounds occasionally.

Sensory Requirements:

Ability to hear, speak and understand conversation in English in various tones of voice, as well as accents or rapidly spoken in order to be able to do job.  Ability to see, read, and comprehends letters, numbers, words, characters or symbols, which are both large and small.  Ability to print and draw letters, numbers, words, characters and symbols which are legible and understood by others.  Ability to learn complex tasks and remember how to complete tasks without assistance once trained.


Ability to deal with stress related to routine deadlines and occupational problems, which demand immediate attention.  Necessity to multi-task successfully. Ability to accept decisions made by others that may be in opposition of own views. Ability to deal with both legislative and administrative personnel of the city in a tactful manner.

Applications can be emailed to, faxed to 727-853-1043 or sent/dropped off to 5919 Main Street, New Port Richey, FL 34652.  EOE/DFWP

The City of New Port Richey is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of New Port Richey provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.